Support
Stuck on something?
Write to us and a person reads it. Most answers come the same working day, and never later than two.
Last updated 20 October 2026
Email us
collaxionsupport@gmail.com
Tell us what you were doing, what you expected, and what happened instead. A screenshot saves everybody an exchange.
Things that have an answer already
- Cannot sign in: if you created your account with Google, use Continue with Google. There is no password on that account to type.
- The second step is asking for a code: if your method is an authenticator app, the code comes from that app. If it is a code by email, check the inbox and the spam folder, and use the newest code.
- Signed out unexpectedly: your firm may allow one session at a time, or somebody signed this device out from Active sessions. Sign in again.
- A connected service stopped working: disconnect and reconnect it on the Apps screen. A token can be withdrawn at the other end without telling us.
- Billing: every invoice is on Settings, Billing, with a receipt to download.
Something is broken
Tell us the time it happened and what you were on. We keep enough to trace a request, and the time narrows it to seconds.
If it affects more than you, we will say so in the product rather than leave people guessing.
Your data
To ask for a copy of what we hold, to have something corrected, or to close an account and have it deleted, write to the same address. The Privacy page says what happens then.
Right Tail Corporation
One address, read by a person, every working day.